Frequently Asked Questions

Everything you need to know about your new favorite accessories.

Are your earrings suitable for sensitive ears?

Yes, all our earrings are crafted using medical-grade titanium or surgical steel to ensure they are hypoallergenic and nickel-free for maximum comfort.

How long will it take to receive my order?

We typically process orders within 1-2 business days. Standard shipping takes 3-5 business days, while express options are available at checkout.

What is your return policy?

We offer a 30-day return window for unworn items in their original packaging. Please note that for hygiene reasons, earrings must be returned with the security seal intact.

How should I care for my earrings to prevent tarnishing?

To maintain their shine, we recommend removing your earrings before swimming or showering and storing them in a dry, cool place away from direct sunlight.

Do you offer international shipping?

We currently ship to over 20 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at the final stage of checkout.

Can I track my package once it has been shipped?

Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor its progress.